FAQ on Hybrid Battery Replacement
Updated: Jan 3
Replacing your hybrid battery pack is an important decision.
Check out our FAQ below for some of the top misconceptions and to learn more about hybrid battery replacements so that you can make a better decision for your vehicle.
1) Why you should insist on the original genuine hybrid battery pack over the "OEM" hybrid battery pack? What is the difference?
Do not be confused by so-called "OEM batteries" because these do not exist for the hybrid battery pack. “OEM batteries” refer to cheap battery packs produced by 3rd parties in other countries. They come in different form and shape and have lower capacity, power, and energy level. They are also not crash tested and could pose as a fire risk since they are not meant to work well with the original hybrid system in your vehicle. Moreover, OEM batteries will have lower fuel savings and impact performance.
Our batteries at hevshop are 100% genuine and come with the original factory production details. They are safe, crash-tested, and made to the specification originally designed for your vehicle’s hybrid system.
Photos of an original prismatic battery pack that have production serial:
2) Why are there still shops that offer cheap repair services for the battery pack and changing cells or modules?
Changing cells or modules is an old school tactic used to minimise repair costs. It is only a temporary solution to prevent the malfunction indicator light (MIL) of your hybrid battery from appearing. This temporary solution will cause undesirable outcomes due to the mixing of old modules that are though balanced in voltage but have issues with uneven capacity, power, and energy level.
3) What is the difference between our new and remanufactured batteries?
- New battery packs are 100% genuine and original from the factory.
- Remanufactured are also original and have about 80-90% of the New battery capacity, power, and energy level.
Hevshop provides both types with lifetime* warranty option available
4) What does our hevshop lifetime* battery warranty mean?
In general, lifetime refers to the remaining life of your vehicle COE. *Our lifetime warranty is currently applicable for certain Lexus and Toyota models only. Do call us for more details on our lifetime warranty.
5) Is hevshop lifetime* battery warranty transferable?
Yes, with additional charges on a case by case basis
6) What is the requirement to ensure that my battery remains under warranty?
The vehicles covered need to be serviced at every 10,000 km or 6 months interval (whichever comes first) for data read with us
7) What are the models that we handle?
We cover most Lexus and Toyota model, please contact us for more details
LEXUS : CT200 UX250h IS300h ES300h NX300h RX400h/450h LS600h etc.
TOYOTA : PRIUS, AQUA, PRIUS C, SAI, COROLLA AXIO, NOAH, VOXY, ESQUIRE, SIENTA, RAV4, CAMRY, CROWN, ALPHARD, HARRIER, ESTIMA, ALPHARD, VELLFIRE, etc.
HONDA: CIVIC, INSIGHT, CR-Z, ACCORD, ODYSSEY, FIT, VEZEL, FREED, GRACE
PORSCHE: CAYENNE HYBRID S, PANAMERA S HYBRID
VW : TOUAREG HYBRID
8) What is the turnaround time?
We offer a quick turnaround time of just a few hours.
Most of our battery pack are tested and pre-installed to specification and ready for use,
Our batteries are guaranteed to perform, with safety assurance and a long warranty period
9) Why choose us?
Our parent company in Japan is closely related to the automotive manufacturers and our local partners are connected internationally to the latest battery technology and pioneers in the field.
We are the leading hybrid electric vehicle service center with SAE international credentialing from the U.S. with a leader who is an ex-designer with Toyota Motor Corporation, leading in the hybrid electric vehicle technology.
10) 0% Easy Payment Plan Available
For DBS / POSB Cardholders, enjoy an interest-free payment plan on your hybrid battery pack replacement with us. Plans of 6 to 12 months of installments are available!
Contact us: 6352 9268 | 8372 7777
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